Privacy Policy

Purpose of This Privacy Notice

 Pioneer Finance Group Ltd (Registered No. 13844909) operates as an independent finance broker, based at 131 Finsbury Pavement, London, EC2A 1NT. We work to connect our customers with financial products and services that best suit their needs. Pioneer Finance Group Ltd is regulated by the Financial Conduct Authority (FCA) under FRN.1019293 This privacy notice explains how Pioneer Finance Group Ltd ("we", "us", "our") manages the personal data we collect about you.

As the data controller, we are responsible for deciding how and why we use your personal information. We are required by data protection laws to inform you of how we handle your personal data, which is why we provide this notice.

It's important to read this notice in conjunction with any other privacy notices or data collection statements we may provide to you on specific occasions.

These are meant to ensure that you fully understand how and why your data is being processed. This document supplements any other privacy notices and does not replace them.
This notice was last revised on 17th July 2026.
If you'd like to view previous versions, you can request them by emailing admin@pioneerfinance.co.uk. It's important that the personal information we hold about you is accurate. Therefore, we ask that you notify us of any changes to your personal data while you continue to engage with us.

Information We Collect

"Personal data" is any information that can identify an individual. This includes data that may indirectly identify you. Anonymous data, which cannot be linked to any person, is not considered personal data. We may collect the following types of personal data:

● Transaction Records: This includes details of any payments you’ve made or received, as well as transactions related to products or services you’ve used.

● Financial Information: We may collect data about your income, expenses, bank account details and your overall financial position, including net worth.

● Personal Information: This covers your name, gender, marital status, date of birth, and official documents such as your passport, driving license, and utility bills.

● Marketing Preferences: Information on how you wish to receive promotional materials, either from us or third-party organizations.

● Contact Information: This includes your home address, billing address, phone numbers, and email address.

In addition, we may collect special categories of data, which are more sensitive. This includes information related to:

● Health Data: Information about medical conditions, particularly if these make you vulnerable.

We also process Aggregated Data, which does not identify you as an individual but may be used forstatistical purposes (e.g., customer location data). If we combine aggregated data with personalinformation, it will be treated as personal data.

Methods of Data Collection

We gather personal data through several channels, including:

● Direct Interaction: You may provide us with your personal data by completing forms or by communicating with us via phone, email, or post. This includes when you:
○ Apply for our services online or via our website
.○ Request marketing communications from us. 

● Third Parties & Public Sources: We may receive data about you from external sources such as:
○ Business information providers like Credit Safe, Experian, or Companies House.
○ Partners or businesses with whom we have a working relationship.

How We Use Your Information

We will only use your personal data in the ways permitted by law. Common reasons for processing your data include:

● Explicit Consent: When you’ve given us clear permission to process your personal data for aspecific purpose.

● Contractual Requirement: If it’s essential to process your data to fulfill an agreement with you ortake steps before entering into one.

● Compliance with Legal Obligations: If processing your data is necessary to meet legalrequirements or regulations.

● Public Task: If data processing is needed to perform tasks in the public interest or exerciseofficial duties authorized by law.

● Legitimate Interests: If the processing of your data is in our or a third party's legitimate interest,as long as it doesn’t override your privacy rights.

If you need clarification on any specific use, please contact us at admin@pioneerfinance.co.uk or 020 8087 1085

We process your personal data for the following primary purposes:

● Identifying the most suitable financing options for you.
● Performing credit assessments to find the right financial product.
● Verifying your financial eligibility for the products you're seeking.
● Complying with anti-money laundering (AML) regulations and Know Your Customer (KYC)requirements.
● Fulfilling our obligations under financial regulations.

We may share your personal data with third parties in certain situations, such as when required by law, when necessary for the performance of our contract with you, or if we have a legitimate interest to do so.
These third parties may include:

● Funder Partners: A list of our funders is available upon request at admin@pioneerfinance.co.uk.

● IT Service Providers: Companies that assist us with system maintenance and hosting (datastored within the EU).

● Credit Reference Agencies: To assess your financial situation.

● Regulatory Bodies: Such as the FCA, to comply with our legal obligations.

● Fraud Prevention Agencies: If required by law.

● Third-Party Product Providers: Where you have given us explicit consent to share your data.

Rest assured, we ensure all third parties process your data securely and in compliance with dataprotection laws.

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Under the data protection laws, you have several rights regarding your personal data: 

● Access: You can request to see the personal data we hold about you and verify that it is being processed lawfully.

● Correction: You can ask us to correct any inaccurate or incomplete data.

● Erasure: You can request to have your personal data deleted where there is no valid reason for us to continue processing it.

● Objection: You can object to certain processing activities, particularly if we rely on legitimate interests for processing your data.

● Restriction: You can request that we limit how we process your data in specific cases.

● Portability: You can ask us to transfer your data to another provider.

● Withdraw Consent: If you've consented to data processing for a specific purpose, you have the right to withdraw your consent at any time.

● Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you. Where we carry out such processing, for example, automated credit scoring as part of a credit assessment,  you can ask for a person to be involved in the decision, express your point of view, and challenge the decision

.● Withdraw from Marketing: You can ask us to stop using your personal data for direct marketing at any time. You can do this by contacting us using the details below, or by using the "unsubscribe" option included in any marketing message. Once you tell us, we will stop sending you marketing communications as soon as reasonably possible. 

If you'd like to exercise any of these rights, or if you have any concerns about how we handle your data, please contact admin@pioneerfinance.co.uk 

You won't have to pay a fee to access your data, though we may charge a reasonable fee for excessive or unfounded requests. If necessary, we may also ask for proof of your identity to ensure data security.

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Your Right to Complain

 If you have any concerns about how we handle your personal data, we would ask that you contact us first so that we can try to put things right please email admin@pioneerfinance.co.uk or call 020 8087 1085. 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, at any time.

Their contact details are: 
● By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
● By telephone: 0303 123 1113.
● Online: https://ico.org.uk 

We would, however, appreciate the chance to address your concerns before you approach the ICO, so please do contact us in the first instance.
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Contact Us

For more information or to speak with Team Pioneer, please visit our website at www.pioneerfinance.co.uk or call us at 020 8087 1085

By providing a comprehensive range of financial services and personalised support, Pioneer Finance empowers you to reach your financial goals with confidence and ease.

Driven by passion. Built on trust.

Pioneer Finance Group Limited, trading as Pioneer Finance (company number: 13844909, FRN number: 1019293), is a licensed credit broker, not a lender, and is authorised and regulated by the Financial Conduct Authority. Finance options are available subject to your status and income, and applicants must be at least 18 years old. Terms and conditions apply, and guarantees or indemnities may be required. A written quote can be provided upon request. We can connect you with a limited selection of finance providers based on your credit profile, and we may receive a commission for these introductions.
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ICO reference number - ZB299139
https://ico.org.uk/
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